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Welcome to the Outreach Connection for individuals page. Here you¡¯ll find useful information and resources ready to share with your staff, clients, customers or colleagues.

IR-2024-196, July 25, 2024 ¡ª As part of ongoing transformation efforts, the Internal Revenue Service announced today continued progress on a variety of taxpayer service and technology projects using Inflation Reduction Act (IRA) funding that expand online tools and digital services.

IR-2025-04, Jan. 8, 2025 ¡ª National Taxpayer Advocate Erin M. Collins today released her 2024 Annual Report to Congress, finding overall improvement in IRS taxpayer service but also highlighting persistent challenges, particularly delays in processing Employee Retention Credit (ERC) claims and resolving Identity Theft Victim Assistance cases.