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Warning Text %XTableStyleMedium9PivotStyleLight16`QTTable 19  ;366Type of assistance or program(Forms and publications (paper products): AutomatedLive3Assistance provided through the Internet (IRS.gov):Number of visitsNumber of page views*Volunteer Tax Preparation Assistance sites)Account questions (percentage accurate) )Tax law questions (percentage accurate) +Accuracy of toll-free telephone assistance:Toll-free assistance calls [1]:Taxpayers assisted:State incidentsCounty/city incidentsJVolunteers assisting in taxpayer education and return preparation programs6Taxpayer Assistance Center contacts [2] "Disaster and emergency assistance: Number or percentage2Orders for forms, publications, and paper productsIRS Web site usage [4]:2Online Employer Identification Number applicationseReturns prepared through Volunteer Income Tax Assistance and Tax Counseling for the Elderly programs [1] Includes calls answered by Customer Account Services and automated calls (including TeleTax and Tax Exempt and Government Entities Division), but excludes calls answered by Automated Collection Services."Call and walk-in assistance, totalNumber of downloads Where s My Refund inquiries+Number of toll-free disaster hot line callsGTaxpayer education and tax return preparation for individual taxpayers:Disclosure authorizations [7]Disaster incidents [9]:Number of events [10]2Number of electronic newsletter subscriptions [11][7] Eligible tax practitioners may electronicallyrequest authorization to receive a client stax account information or to represent the client before the IRS.This e-service expedites processing and issues a real-time acknowledgment of accepted submissions.[11] Includes electronic newsletter subscriptions targeted to small business owners, to tax professionals, and to payroll providers.Number of participantsATaxpayer outreach for small business and self-employed taxpayers:[4] An increasing number of taxpayers receive assistance via IRS.gov. This online assistance is reported as visits, page views, and downloads. A Web site visit is a session that begins when a user views his or her first Web page and ends when the user leaves the IRS.gov Web site. Users may access multiple Web pages during a single visit to the IRS Web site; these are counted as page views. A download is the process of copying a file, such as Form 1040, from the IRS.gov Web site to the user s personal computer.[5] The IRS Video Portal provides information through audio and video presentations, as well as webinars (electronic seminars) on a variety of tax-related topics.[8] An Electronic Filing Personal Identification Number can be used in lieu of the prior-year adjusted gross income to verify a taxpayer's identify for electronic filing.Electronic transactions, totalrTable 19. Selected Taxpayer Assistance and Education Programs, by Type of Assistance or Program, Fiscal Year 2012163, 920IRS Video Portal views [5][2] Includes contacts at 397 IRS Taxpayer Assistance Centers and alternative IRS sites (libraries and post offices). Excludes Volunteer Income Tax Assistance and Tax Counseling for the Elderly sites, which are shown separately in this table.[3] Represents the number of organizations that distribute paper forms and publications or make reproducible forms and publications available. Some organizations may have multiple branches.5Electronic Filing Personal Identification Numbers [8]9Number of taxpayers assisted at Disaster Recovery Centers'Transcript Delivery System requests [6]1[6] The Transcript Delivery System enables authorized tax practitioners to order tax account, tax return transcript, and other tax information for their business and individual clients.Requests are returned to the practitioner s computer through a secure online connection within minutes of the request.[10] Includes Tax Practitioner Institutes, Small Business Forums, Small Business Tax Workshops, tax practitioner and payroll provider meetings, governmental contacts, and miscellaneous stakeholder meetings and events.SOURCES: Wage and Investment, Strategy and Finance, Program Management; Online Services, Online Experience and Operations Management; and Small Business/Self-Employed, Communications and Stakeholder Outreach.[9] Reflects events for which the Federal Emergency Management Agency designated major disaster areas and the IRS granted administrative tax relief.5Number of Non-IRS outlets stocking paper products [3]:0 12,5aD6>)Acc PK![Content_Types].xmlj0Eжr(΢Iw},-j4 wP-t#bΙ{UTU^hd}㨫)*1P' ^W0)T9<l#$yi};~@(Hu* Dנz/0ǰ $ X3aZ,D0j~3߶b~i>3\`?/[G\!-Rk.sԻ..a濭?PK!֧6 _rels/.relsj0 }Q%v/C/}(h"O = C?hv=Ʌ%[xp{۵_Pѣ<1H0ORBdJE4b$q_6LR7`0̞O,En7Lib/SeеPK!kytheme/theme/themeManager.xml M @}w7c(EbˮCAǠҟ7՛K Y, e.|,H,lxɴIsQ}#Ր ֵ+!,^$j=GW)E+& 8PK!ÄA theme/theme/theme1.xmlYOoE#F{oc'NjGuرhF[xw;23NjHH q　Jĥ|@_73xM6{o~(fIyWk"޽aJCR$'Mnlu"^T$}*OIB.bQn̖kC 0>ȉ<&J &M5BNe tY>?#!mfKx=[Ԃu}ˆ ~umoLz^W/}ةLo;9iwk/_tV[,ac߬56YvYp1ϡAz 9ۮ7ެe ."Zk1~EȰ RӔ/x$( :7vʗsSj{"bF^x^xz?>~,ɸ7Gg_zy5^|?}V I򋧿>OQ>19ٵ<Ÿ8ߊaG@tOE*\ʻ/ yToN:"1Q(v; y4<$jbRa|PŻǴI Y3wJG݈8b2(<& QHT^w/B(`Z!94[Mc˴j`jG7;Q]o YC5*CocU 9 IQ/ RV+`%*;æWѼ9/#~7qZ$*cߓrUngN>%OOi Dh[BvoLJƌB6>p&>w O]>.ɲ,5,<ؾt&9 ԔEЇIIqhJ#f6kAS&2D)p3ӕ5teO`jvzEOG)9cshger-# ~fu-ԙՍh&9܊- 6 AлY3hX"M$#Fz6#b.w*lyhĭɾ̮]nR3+=,)'Kak.zi X 8Ka6!_ 5[ M܆< kW Ds/Z/j@&8?&5- C⫲K3Zw1K|D!`~J0A?Uֶy&,Xg1K#[y$[BTV)bBRvVt=낕@[\׶Dž8d4~_@`rx \kp*O69mY&ԧ HE]HKN!Vj%2BƣJԊ=" u\ӵC&Y0>g4&oN)j rihr"VTU,koy#ŬjQJpRk3܎Ws;ɢ!JT~u "֠ۀW_ Nq֙4)ڬuZˋw֒TvќXHegvtm,{2Da*20V=CoOQ2'@C8D.IrG[Ȥiࠆ)d͛|?&f9>b|w##(ɇ"C *_p=ce΂aenv*Wm瓗{varAˇ$IDpKs6* ʢG0egAnlCYt֏$Ysă)2|FS` uz'Xr*󠍒F`Bi m/Ҷj9Xrmox86tFo˜ b`>ASDbƟPK! ѐ'theme/theme/_rels/themeManager.xml.relsM 0wooӺ&݈Э5 6?$Q ,.aic21h:qm@RN;d`o7gK(M&$R(.1r'JЊT8V"AȻHu}|$b{P8g/]QAsم(#L[PK-![Content_Types].xmlPK-!֧6 +_rels/.relsPK-!kytheme/theme/themeManager.xmlPK-!ÄA theme/theme/theme1.xmlPK-! ѐ' theme/theme/_rels/themeManager.xml.relsPK]   4'tQ|  dMbP?_*+%,E&L &?'?(?)?M\\dci0150bpsoi08\MaC odXXLetterDINU" @>SMTJHP LaserJet P4010_P4510 Series PCL 6InputBinFORMSOURCERESDLLUniresDLLStaplingNoneHPDocUISUITrueResolution600dpiFastResTrueOrientationPORTRAITHPOrientRotate180FalseDuplexNONEPaperSizeLETTERHPPrintOnBothSidesManuallyFalseMediaTypeAUTOTTAsBitmapsSettingTTModeOutlineRETChoiceTrueJPEGEnableAutoAlternateLetterHeadFalseHPPaperSizeALMConstraintsSTATEMENTESPRITSupportedTrueHPXMLFileUsedhpc40156.xmlOutputBinAutoCollateONHPCustomDUplexableRange5.83x8.27_8.5x14HPNUseDiffFirstPageChoiceTRUEHPPageExceptionsFilehpcPE6dnHPPageExceptionsInterfaceShowPageExceptionsHPPageExceptionsCoverInsertionHPDocPropResourceDatahpchl6dn.cabPrintQualityGroupPQGroup_3HPLpiSelectionNoneHPColorModeMONOCHROME_MODEEconomodeFalseHPPDLTypePDL_PCL6HPPJLEncodingUTF8HPJobAccountingHPJOBACCT_JOBACNT_COLORAUTHHPJobByJobOverrideJBJOHPSmartDuplexSinglePageJobTrueHPSmartDuplexOddPageJobTrueHPPCL6PassThroughTrueHPManualDuplexDialogItemsInstructionID_01_FACEDOWN-NOROTATEHPManualFeedOrientationFACEDOWNHPManualDuplexDialogModelModelessHPMapManualFeedToTray1TrueHPManualDuplexPageRotateDriverRotateHPPaperSizeDuplexConstraintsSTATEMENTHPMediaTypeDuplexConstraintsTRANSPARENCYHPDuplicateJobNameOverrideSWFWPSAlignmentFilehpcLS6dnPSServicesOptionPSServicesDummyOptionHPSmartHubInet_SID_263_BID_514_HID_265PSServices_DeviceandSuppliesStatusTRUEPSServices_StatusofMyPrinterTRUEHPSmartHub_OnlinediagnostictoolsTRUEHPSmartHub_SupportandtroubleshootingTRUEHPSmartHub_ProductmanualsTRUEHPSmartHub_CheckfordriverupdatesTRUEHPSmartHub_OrdersuppliesTRUEHPConsumerCustomPaperTrueHPEnableRAWSpoolingTrueJRConstraintsJRCHDPartialJRHDInstalledJRHDOffJRHDNotInstalledJRHDOffHPPreAnalysisFalseIUPHx홿o@ǿv$(ƒPJ8&"I*5PQ*[_O?%#+b,wMmN*ߏO;PR^",htjyH.RZ1io;WcS.maa\,pA?߱yydqJrJ A  j **))((--//..00++33,,2211w ggG  Oh+'08@ T ` lx cxmoul00@a+r@V@-R&՜.+,D՜.+,,HP X`hp x   Table 19'Table 19'!Print_Area  Worksheets Named Ranges(`h2009 Table TitleOkay to Print datehTable 19. 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